Contract Title: Disaster Case Manager
Reports to: Executive Director, Okanogan County Long Term
Recovery Group
General Description: Delivers disaster case management services
for the immediate and long-term recovery of fire and mudslide
survivors in the Okanogan, Chelan and Douglas Counties. As
dedicated, organized and equity-minded individuals, Disaster Case
Managers work as a team to reach out to people in impacted areas,
assess their needs, develop individual recovery plans, and walk
with clients on their journey toward renewed stability.
Core Responsibilities/Essential Functions:
I. Case Management
• Conduct thorough and ongoing assessments of survivors’ needs;
• Provide trauma-informed support services and strength-based advocacy to clients;
• Develop, implement and monitor recovery plans with clients and their families;
• Provide crisis intervention and referrals to clients in need of food, shelter, medical, reconstruction
and other needs as presented by client;
• Applying an equity-based framework, implement disaster case management principles,
policies and procedures;
• Report gaps in services and advocate for client needs to the OCLTRG;
• Attend all required meetings and trainings;
• Follow the Long Term Recovery Group system, guidelines and requirements to ensure
clients access all appropriate and available resources;
• Other duties assigned by the Executive Director of the OCLTRG.
II. Referral
• Develop understanding of all government, private, and community resources related to
fire recovery.
• Advocate and interact with other service providers on behalf of clients;
• Assists clients in applying for and receiving public and private benefits, including
through the NCW Unmet Needs Roundtable and the Okanogan County Long Term
Recovery Group.
III. Database and File Management
• Ensure case files are complete, accurate, and entered into cloud-based CAN database or
other database as determined;
• Maintain current and accurate documentation of services provided to clients;
• Complete statistical reports as requested;
• Create a back up of all files, paperwork and other documentation on a regular basis.
Desired Qualifications:
• Bachelor’s degree or equivalent work experience
• Background in social service, direct service or customer service
• Exceptional organizational and interpersonal skills
• Ability to empathize and respond calmly in emotionally-charged situations
• Effective at multi-tasking, prioritizing tasks, and project follow through
• Comfort using a computer and database software
• Strong file management skills
• Strong commitment to equity
• Ability to work independently, discreetly, efficiently, effectively,
cooperatively and with flexibility.
• Ability to complete and report tasks in a timely and well presented manner.
Contract Conditions:
• Contract will be based in Okanogan but will include a great deal of travel to all areas of
Okanogan, Chelan and Douglas counties affected by the 2015 wildfires.
• Contract will require daily travel with personal vehicle (mileage reimbursement will be
provided) to survivors’ personal properties across Okanogan, Chelan and Douglas
• Staff meetings will be based in Pateros
• This is an Independent Contract position and therefore requires a reliable
vehicle, own office, smart phone, computer and printer, internet access and
ability to work flexible hours.
Please submit resume and cover letter to Carlene at carltoncomplexrebuild@gmail.com,
applications will be accepted through Saturday 11/28/15 or until the position is filled.